TERMS AND CONDITIONS

INTRODUCTION

 

This website www.boudoirzagreb.com (hereinafter “Site”) is operated by Boudoir, Radićeva 22, 10000 Zagreb, Croatia.

It's VAT number is HR16716248954.

Hereinafter " BOUDOIR ".

BOUDOIR may be contacted by email at the following email address: atelierboudoir@gmail.com

The communications shall be made by writing either in Croatian or in English or by telephone at +385914813464

These Terms & Conditions will apply to orders placed on the Site by any person who is at least eighteen (18) years old (hereinafter the “Client”), have a valid e-mail address and a Verified PayPal Account. The Client and BOUDOIR are hereinafter collectively referred to as the “Parties”.

Parties agree that the Terms & Conditions govern exclusively their relationship. BOUDOIR reserves itself the right to modify the Terms & Conditions at any time. The Parties shall only be bound by the Terms & Conditions which are online the day the order is placed.

The Terms & Conditions aim to define the selling terms between BOUDOIR and the Client, from the order’s placement until the after-sale services, through payment and delivery. 

BOUDOIR reserves itself the right to modify the Terms & Conditions at any time.

Terms & Conditions apply both on Online an Physical store purchases. 

( Refers to withdrawal and refunds policy for the Physical store purchases )

 

ITEMS

The Terms & Conditions apply to products which are displayed and indicated as being sold, dispatched and produced by BOUDOIR (hereinafter the “Items”).

Only the Items which are available on stock are offered, with the exception of preorders.

The Items are described and displayed as accurately as possible. Items color may slightly vary due to photographic lighting sources or your monitor settings.

 

PRICES

All prices published online, payments and invoices are in Euro, USD or HRK based on your home origin.

The order placed by the Client who resides in a country outside the European Customs Union shall be subject to customs duties and/or taxes (this includes possible local taxes) which must be paid by the Client.

The Items’ prices quoted on the Site are valid as long as they are online. BOUDOIR reserves itself the right to modify the prices at any time.

 

ORDERS

The Client will exclusively place the order online, through the Site.

After confirming the order, the Client is accepting the Terms & Conditions, choose the delivery’s address and finally confirm the payment. This final step amounts to the completion of the sale contract between BOUDOIR and the Client.

By placing an order, the Client agrees on the Items’ prices and description offered for sale. 

BOUDOIR reserves itself the right to freeze the Client’s order in the event of a non-payment, an incorrect (shipping) address or any other problems occurring on Client's order until the problem is solved.

If the Item which has been ordered and paid  is unavailable from stock (temporary unavailability or sold-out), the Client will receive an e-mail informing him/her of this unavailability. If the Item is sold-out, it shall be cancelled and removed from the order and the Client will be fully refunded.

 

PAYMENTS

The Client will pay online purchase exclusively with PayPal.

By choosing to pay with the PayPal account, the Client will automatically be redirected to PayPal’s account. Once the  PayPal payment is confirmed, the Client will be able to put an end to the order on the Site. The Client’s PayPal account shall be deducted straight after the final confirmation of the order.

 

DELIVERY


AVAILABLE ITEMS:

Items that are already available will be dispatched in 1-2 business days (Monday-Friday) following order completion.

During sales or special promotions, processing times may be longer.

PRE-ORDERED ITEMS:

Pre-Ordered items will be shipped as soon as they are produced in our studio. The full price will be charged the same day in which the order is placed, despite the postponed shipment date.


SHIPPING TIME

We ship orders via Croatian Post Office.

Estimated transit time after dispatch:

Croatia  -  2-3 business days, the shipping time for islands may be longer.

Europe  -  up to 10 business days

USA  and the rest of the world  - 2-4 weeks

BOUDOIR cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of BOUDOIR.


SHIPPING COST

Croatia FREE

EU countries 10 €

The rest of the world 10 €


WITHDRAWAL AND REFUNDS

If for any reason Clients are not satisfied with the order, the items can be returned for Size/Color Exchange or Refund  within 14 days of the order’s delivery date.

The  items should be returned in the originally  received condition and should  not  be worn or used, Items must be returned with all original tags and packaging including the receipt.


The Security Tag must be intact and attached to returned items.

For the return issue, please contact our Costumer Service at atelierboudoir@gmail.com


Types of Returns

Size/Color Exchange

Items can be exchanged only when a different size or a different color of the same Item is available.

Refund

Refunds will be processed as soon as returned items have been checked and accepted by BOUDOIR.

Orders paid by PayPal will be refunded to the original account.

Refunds will be issued in the same currency as the original purchase. 

Shipping fees will not be refunded,  Client pay for return shipping.



INTELLECTUAL PROPERTY

All the content you see on the Site, are protected under copyright.

Trademarks, logos and models which are displayed on the Site belong solely and exclusively to BOUDOIR, therefore, it is strictly forbidden to copy, reproduce, download, post, transfer or distribute any content which comes from the Site, in any ways.

Boudoir brand, est. 2001 in Zagreb/Croatia, has secured all rights to it's visual logo/ graphic design/original brand stamp and using it may and will cause you legal consequences. Boudoir logo is registered trade mark at the State Intellectual Property Office, Republic of Croatia, Ulica grada Vukovara 78, HR - 10000 Zagreb, the case number Z20141394A, acquired April 3rd, 2015.